Back to Showcase
The Complaint Service System is a web-based application designed to streamline the process of managing customer complaints and feedback for café services. The platform enables customers to submit complaints, suggestions, or service feedback online while allowing administrators to review, respond to, and manage each submission through a centralized system.
The application supports two user roles: Administrator and Customer (Buyer). Customers can submit complaints, monitor the status of their reports, and view response updates. Administrators are responsible for reviewing complaints, updating their status, responding to customers, and monitoring complaint statistics to improve service quality.
Year / Timeline
2024 (Dec)
Tech Stack
Project Summary
The application supports two user roles: Administrator and Customer (Buyer). Customers can submit complaints, monitor the status of their reports, and view response updates. Administrators are responsible for reviewing complaints, updating their status, responding to customers, and monitoring complaint statistics to improve service quality.
System Galleries